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FAQs

What are your shipping costs?

We ship world-wide so simply select your country at check out and shipping costs will be calculated automatically.

How are orders shipped?

WITHIN THE UK: Shipping is via Royal Mail and a tracking number will be provided. Royal Mail Second Class is the service used and most orders will arrive within 3 working days.
INTERNATIONAL: All international orders are sent by Royal Mail Airmail or DHL depending on the size of your order. Shipping takes between 3 to 7 working days to most destinations, but will may longer during busy periods like Christmas.
EXPRESS/PRIORITY MAIL: Domestic and International express orders are sent via DHL and this option can be chosen at checkout.

What forms of payment do you accept?

We accept all major debit and credit cards including Visa, MasterCard, American Express, Discover. You can also pay via Paypal.

Do I need to pay customs charges?

CUSTOMS & DUTY CHARGES: Please be aware you may have to pay your country’s import duty or other taxes. This is not the responsibility of Urbanknit. These vary from country to country and these fees are the responsibility of the customer. If your order incurs these additional charges, they must be paid by you in order for your package to clear customs.

As the UK has now left the EU, orders to EU countries will now be charged local VAT and duty charges. All orders will be sent via DHL with all shipping, handling, Duty and VAT included in the costs you pay at checkout. This is in order to provide a clear cost of your goods and to avoid any delays with your shipment. You will not pay anything else on delivery.

I would like to return or exchange something. How do I go about that?

If you are unsatisfied with your purchase, you may return it to us for a refund or exchange. To qualify for a refund, you must inform us of your wish to return or exchange within 14 days of receipt of your items. The items must be returned in original condition with all tags and packaging intact and items unworn and in a saleable condition. It is your responsibility to pay for the order to be returned and obtain a certificate of posting.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 working days of receipt of goods. You must inform us in writing within 14 days of receipt of your intent to exercise this right.

Please obtain a certificate of posting. In this circumstance you will be liable to pay and arrange for the goods to be returned in original condition with original packaging and all tags attached.

Do you offer wholesale?

We offer select pieces on a wholesale basis, for more information kindly send us an email contact@urbanknit.com

I am a stylist and would like to feature your pieces. Who do I contact?

For press/sample enquiries, please contact Dolapo at contact@urbanknit.com

Still have questions?

For additional information about Urbanknit kindly use our contact form to get in touch with us.